We understand there may be a time you wish to return an order – that’s why we’ve made it easy to return for a refund or exchange.
Please note: If the product is damaged / faulty or the wrong item has been sent to you and you require a replacement, please contact Customer Services via email to arrange the most suitable returns procedure. See Returns Procedure below for more information. We also recommend that you keep your Despatch Note, or note the order number as you might need it as proof of purchase in the event of any after-sales queries.
Exchange: If you wish to exchange the product for a different variant (size, colour, etc) please contact Customer Services via email within 7 days of receiving the order. We can then arrange to return the product to us, please enclose the Returns Slip found on the Despatch Note shipped with the product, indicating the required size/colour/etc. The replacement will be sent free of charge, excluding shipping fees.
Damaged/Faulty: If the product is damaged / faulty or the wrong item has been sent to you and you require a replacement, please contact Customer Services via email within 7 days of receiving the order to arrange the most suitable returns procedure. When returning the item, please enclose the supplied Returns Slip giving details of the damage/fault. The product will be replaced or repaired and sent back to you free of charge. If no replacement stock is available, a refund will be issued. Please note that if you return goods to us that are found not to be faulty on inspection by us, we reserve the right to deduct the cost of collecting the item from you from any refund we make in respect of those goods.
Replacement: If you want an immediate replacement, please contact Customer Services via email to process a new order. You will be charged for your new order and then refunded on receipt of your original item. Bulky/large items: Please contact Customer Services via email to arrange the most suitable returns procedure. Please note that you will have to pay for returning the item to us if you are cancelling your contract.
Postage: Customers are responsible for paying return postage (unless otherwise stated). Where you are returning a large or bulky item which cannot be returned by post, we can arrange collection of the item from you, but this will be at your cost. We may deduct this cost from the reimbursement we make to you for the goods. Please contact Customer Services via email if you wish to arrange a collection or to discuss return of an item.
Instructions for filling in the Returns Slip can be found on the Despatch Note. Once filled in simply tear off the slip and place in the parcel. Pack the parcel securely and attach the Returns Address Label to the front of the parcel.